Virtual Visit Appointment – How Does It Work?


What can I be seen for with a Virtual Visit?

At Trillium Creek Dermatology, we make it easy for you to get the care you need by now offering virtual visits. Whether you have a skin condition, new flare up, or you need to refill a prescription, skip the waiting room and get immediate relief and solutions, with no travel time or missed work or school, with a virtual visit from the comfort of your own home.

Be seen for any skin related problem:

…and more!

How does a virtual visit appointment with your dermatologist actually work?

Step 1: Schedule Your Video Visit

Make an appointment with your Trillium Creek Provider by calling 330.725.0569 and provide the requested information, including your phone number, email address and date of birth.

Step 2: Get Access to Your Patient Portal

You’ll need a patient portal login to access your video visit from a web browser or to use APPatient. Please contact Trillium Creek at 330.725.0569 office if you don’t already have your patient portal access or login assistance.

Step 3: Download the APPatient App

Download the APPatient app from the App Store or Google Play for use on your iPhone (iOS12 and above) or Android device (v. 7.0 and above). 

Step 4: Join the Video Visit

When your Trillium Creek provider is ready, you’ll receive an invitation to join by text or email. You may also receive an APPatient notification.

Or log in to the patient portal or APPatient app with your patient portal login information and select “Join Video Visit” under “Appointments” to meet with your provider.

Have questions or need support? Call us at: 330.725.0569

Why should I use Virtual Visits?

Telemedicine is another way to connect with your provider. It has also been instrumental in helping providers see and treat patients safely during the  COVID-19 pandemic. Additionally, if you have a vulnerable immune system, are going to school but still need to see a provider, limited mobility or if you live in a remote area, you may find it safer or more convenient to visit with your provider from the comfort of your home. With Trillium Creek virtual visits, you can receive clinical care from almost anywhere and there are no extended wait times.

How is the APPatient virtual visit different from others?

On the APPatient app, you have the ability to stream HD video on the back of your mobile device and activate your device’s flashlight. This can help your doctor see and assess your situation.

What if I’m going to be late for the call or if I need to cancel/reschedule?

Please login 5 minutes before your appointment time. You have approximately 2-3 minutes to join the call after the scheduled time. If you cannot join within that time frame, you will need to contact Trillium Creek at 330.725.0569 to make further arrangements.

Additional Resources:

We’re here for you!

Set up an appointment with our skilled and experienced staff. Book your appointment online or give us a call at 330.725.0569 and start your journey to quick recovery!