Appointments     Locations     330.725.0569

What can I be seen for with a Virtual Visit?

At Trillium Creek Dermatology & Surgery Center, we’ve made it At Trillium Creek Dermatology & Surgery, we make it easy for you to get the care you need by now offering virtual visits. Whether you have a skin condition, new flare up, or you need to refill a prescription, skip the waiting room and get immediate relief and solutions, with no travel time or missed work or school, with a virtual visit from the comfort of your own home.

Be seen for any skin related problem:

…and more!

How does a virtual visit appointment with your dermatologist actually work?

, Virtual Visit Appointments – How Does It Work?

Step 1: Schedule Your Video Visit

Make an appointment with your Trillium Creek Provider by calling 330.725.0569 and provide the requested information, including your phone number, email address and date of birth.

, Virtual Visit Appointments – How Does It Work?

Step 2: Get Access to Your Patient Portal

You’ll need a patient portal login to access your video visit from a web browser or to use PocketPatient. Please contact Trillium Creek at 330.725.0569 office if you don’t already have your patient portal access or login assistance.

, Virtual Visit Appointments – How Does It Work?

Step 3: Download the PocketPatient App

Download the PocketPatient app from the App Store or Google Play for use on your iPhone (iOS12 and above) or Android device (v. 7.0 and above). 

, Virtual Visit Appointments – How Does It Work?

Virtual Visit Appointments – How Does It Work?

Step 4: Join the Video Visit

When your Trillium Creek provider is ready, you’ll receive an invitation to join by text or email. You may also receive a PocketPatient notification.

Or log in to the patient portal or PocketPatient app with your patient portal login information and select “Join Video Visit” under “Appointments” to meet with your provider.

Have questions or need support? Call us at: 330.725.0569

Why should I use Virtual Visits?

, Virtual Visit Appointments – How Does It Work?

Telemedicine is another way to connect with your provider. It has also been instrumental in helping providers see and treat patients safely during the  COVID-19 pandemic. Additionally, if you have a vulnerable immune system, are going to school but still need to see a provider, limited mobility or if you live in a remote area, you may find it safer or more convenient to visit with your provider from the comfort of your home. With Trillium Creek virtual visits, you can receive clinical care from almost anywhere and there are no extended wait times.

How is the PocketPatient virtual visits different from others?

On the PocketPatient app, you have the ability to stream HD video on the back of your mobile device and activate your device’s flashlight. This can help your doctor see and assess your situation.

What if I’m going to be late for the call or if I need to cancel/reschedule?

Please login 5 minutes before your appointment time. You have approximately 2-3 minutes to join the call after the scheduled time. If you cannot join within that time frame, you will need to contact Trillium Creek at 330.725.0569 to make further arrangements.


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